Frequently Asked Questions

  1. Do you offer discounts for large orders?
  2. Can I make or design my own t-shirt? How do I do this?
  3. Where can I find how the design will print on my shirt?
  4. Why are some shirts with the same design more expensive than others?
  5. Can I call to place my order? Can I send a check?
  6. How is my shirt printed? What technology is used to print the T-shirts?
  7. What if there is a design I like, but not offered on the type of shirt I want?
  8. Can I purchase your designs in a store near my home?
  9. How long have you been in business? Where are you located?
  10. Are you going to offer more designs?
  11. I am having problems with your Rewards Program, HELP please?

  1. Can I make or design my own t-shirt? How do I do this?

    First you can start out by going to our Quick Guide page which gives you a brief tutorial on creating your own custom apparel or item. Simply choose a product, add a graphic (in some cases you will be able to change the graphic colors, but not all graphics allow this) or you may upload your own graphic, add some text if you wish, and add the item to your basket! Your quote will update as you create it. Our pricing is very competitive with corporate gift or promotional websites and we also offer discounts depending on the total of the order. With us, there is no middle man to deal with, you can design your item and order it right from our platform saving you time & money. Go To Design Tutorial

    How Easy it is to Make Your Own T-shirt Video - Go To the Designer NOW!

  2. Where can I find how the design will print on my shirt?

    Below is a screen shot of where you can find how the image will print on the clothing article or accessory. First, click on the item - you will then be taken to the detail view which will let you view the front, back, and other alternate views for the item. Below the item picture, toward the bottom you will see where it gives you the print type, Flock Print, Specialty Flock Print, Flex Print, Digital Direct, or Digital Transfer Overlay. Click on this for details about the care and durability of the print.

  3. Why are some shirts with the same design more expensive than others?

    Some T-Shirts, even though they are the same product or have the same design, can have a different price due to the print type, additional text, or the number of colors used to print the design. For example, t-shirts that are printed using Digital Direct (colorful photographs & pixel images) have a single base price. If text is added to one of these designs that is not a part of the design, then there is a fee for the custom text & a fee for each color used to print the text (if more than one color is used). For vector graphics, the price is going to vary depending upon the number of colors used to print the design. Vector graphics can contain up to three (3) different colors. Because the printing techniques used for vector graphics (Flex or Flock) requires a machine to cut out sections for each color, the process is more involved and therefore a charge for each color is applied.

  4. Can I call to place my order? Can I send a check?

    You can contact us at 1-800-381-0815 to place your order, but because we offer hundreds of thousands of products, including custom products our representatives cannot reference our products over the phone. Basically, what we request is that you fill out your order online and choose "pay by check" for payment method. Once confirming the order, you will get a confirmation number and the order will be logged in our system. You can then call us with your confirmation number and pay for your order with your credit card over the phone. Here are the steps:

    1. Place the items you want to buy in your shopping cart, including custom items from our designer
    2. Review your shopping cart and click "Proceed to Purchase"
    3. Please fill out your e-mail address, billing information, shipping address if different from the billing information, shipping method, and whether or not you would like gift wrap. Then click "Continue to Payment Method"
    4. Check the button that says "Check - Yes, I want to pay by check" then click "Review Order Information"
    5. You will now be taken to a page to confirm your order, once confirming your order you will be given an order confirmation number
    6. Call us at 1-800-381-0815 and reference your order number, our rep will pull up your information and be able to take your credit card over the phone and complete your order.
    7. Optionally, you can send in a check for payment.

  5. How is my shirt printed? What technology is used to print the T-shirts?

    Thankfully these questions can be answered by video! You can see how your t-shirt gets processed & printed, the different types of print techniques, and our print-quality pictures here: T-Shirt Processing & Print Quality

  6. What if there is a design I like, but not offered on the type of shirt I want?

    If you see a design you like, but it is not offered on the article you wish to purchase please feel free to contact us at E-Mail and please specify the design, product, where you would like the design printed on the article, and the color of the product. We will do our best to create the product & provide it to you, however we cannot guarantee that it can be done. Not all of the designs can be printed on all of the products. We offer a wide combination of designs & products in which the design & article it is printed on compliment eachother.

  7. Can I purchase your designs in a store near my home?

    Our designs are only available through our store or the marketplace at Spreadshirt. We have worked hard to create unique characters & designs that you can't find anywhere else. We own all of the rights to our designs and have given exclusive permission to Spreadshirt to reproduce our designs on their products so that consumers like you can purchase them.

  8. How long have you been in business? Where are you located?

    We started our t-shirt shop, "Tutkahnkuchacka Tees" in August of 2009 as a test platform, and finalized our store as "Custom Graphic T-Shirts" after obtaining the domain name www.CustomGraphicTShirts.com. Spreadshirt has been in business since 2001, you can see their company history here: Spreadshirt Company History. Tutkahnkuchacka Tees/Custom Graphic T-Shirts was created and is maintained from a Northeast Ohio location in the United States, in case you were wondering, YES! you are helping the U.S. Economy by purchasing from us. Spreadshirt also has locations based in the United States and your order will be processed & shipped from one of those locations. If you are an international customer, Spreadshirt also ships products internationally. For more information about international shipping, please see the Shipping Information page.

  9. Are you going to offer more designs?

    We would LOVE to! However we have to sell some more t-shirts first. We are just starting out and with any business, there is no sense in putting more into it if it never gets started... If you like our designs please let us know, tell your friends, or buy a shirt!

  10. I am having problems with your Rewards Program, HELP please?

    08-14-2011 | We are currently TESTING our Rewards Program. Our rewards program is run through http://PunchTab.com. We do not actually award you the points or catalog prizes such as e-tailer gift cards, this is all handled by PunchTab. PunchTab is a relatively new service, and they are currently working out some small bugs, so although you should earn points for visiting and commenting, we have noticed a few glitches from time to time (for example you write a comment but it does not post to Facebook). If you have any direct questions or problems with your Punchtab account, please contact PunchTab directly through their site at PunchTab.com or on their Facebook page.

    In the future we are looking to use PunchTab for T-shirt Give Aways, however it will depend on how well PunchTab works within the next few months before we decide to keep it or not.